Return & Refund Policy
At Key Klaus, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy. Please read the details below.
Return Window
We accept returns within 30 days of delivery for all eligible products, whether due to defects, incorrect items, or if you simply change your mind.
Conditions for Returns
To qualify for a return:
- Items must be in original condition with all tags attached.
- New and slightly used products are accepted if they are returned in their original state.
- Original packaging and accessories must be included.
- A proof of purchase (receipt or order confirmation) is required.
Return Process
- Contact us at support@keyklaus.com within 30 days of delivery.
- Our team will provide instructions and return authorization.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- Please use a reliable courier service and share the tracking number with us.
Refunds
- Refunds are issued once the returned product is received and inspected at our warehouse.
- Refunds are processed to your original payment method within 7 business days after approval.
- Shipping fees are non-refundable.
Order Cancellations
- Orders can only be cancelled before shipment.
- If the order has already shipped, you may return it under the policy above (return shipping at customer’s expense).
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank or credit card account again.
- Contact your credit card company (posting delays may occur).
- Contact your bank for pending transactions.
If you still have not received your refund, please contact us at support@keyklaus.com.
Contact Us
If you have any questions about this policy, please reach out:
Address: 25 Medical Dr, Unit 1001, Amarillo, TX 79106, United States
Email: support@keyklaus.com
Phone: +1 (682) 294-8020